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USEFUL INFORMATION (F.A.Q)

Are the apartments safe?

Safety is one of the qualities we stress most when choosing the best apartments.
Besides, the areas we choose are the most protected parts of the city.

What time is check-in and check-out?

Regular check-in time is after 2.00PM and regular check-out time is noon (12.00PM).
Early check-in & late check- out is additional 50% of one night's stay if apartment is vacant.

Notice! This fee can be collected in cash on the spot.

What does the check-in look like?

When you arrive in Moscow you MUST call us 30 minutes before reaching the apartment.
Dial the phone number previously indicated on your confirmation voucher.
All our guests will be met at their apartment.
There you will fulfill the payment and receive your keys.
Some of the apartments will require a security deposit.
With this you agree to assume financial responsibility:
for damage which occurs to the apartment or its furnishings during your stay, for loss of keys, for additional cleaning if necessary or for calling upon staff to carry out unnecessary duties.
The deposit will be refunded after inspection.

Is the Price per Apartment or per person?

In general it is per apartment, although if it is over a certain amount of people we will charge additional fee per person.

How many people can share 1 apartment?

Studio apartment: 2-4 people, 1 bedroom apartment: 2-4 people, 2 bedroom apartment: 4-6 people, Large apartments: 6-8.

Is breakfast included?

No, but there is no need as all apartments have a kitchen, and every apartment will have several restaurants in the area.

Do I get fresh towels and bed linen?

Yes, and much more.

Can I bring a pet?

No, sorry no pets allowed

How do I pay?

To confirm a booking our reservations center will ask for credit card details.
Some reservations will require a prepayment.
The total amount or the remaining balance will be due upon arrival to the apartment and you will be specifically notified in your voucher what payment policies apply.
In order to use bank transfer, please ask for bank details.